Effective Date: July 2026

At Eco Planet Global, we are committed to providing a seamless and reliable shipping experience for our customers. As a leading manufacturer and supplier of biodegradable disposable tableware, we understand the importance of timely deliveries for businesses, distributors, wholesalers, retailers, restaurants, hotels, caterers, and corporate buyers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website or directly with our sales team.

By placing an order with Eco Planet Global, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are subject to product availability and order confirmation. Once an order is received, our team verifies the details, including product specifications, quantity, delivery location, and payment status.

Orders are processed during our regular business hours, Monday to Saturday, excluding public holidays. Processing time may vary depending on product availability, production schedules, and order volume.

For standard products that are readily available, orders are generally processed within 2–5 business days after payment confirmation. Bulk orders, customized products, OEM manufacturing, or private label orders may require additional production time. Our sales team will communicate the estimated dispatch schedule before confirming such orders.

Shipping Locations

Eco Planet Global delivers products across India and also supports international shipments for approved export orders.

Domestic deliveries are available to most serviceable pin codes through trusted logistics and courier partners. For remote or non-serviceable locations, delivery timelines may vary depending on the availability of transportation services.

For international orders, shipping schedules, documentation, customs clearance, freight charges, and delivery timelines will be discussed separately with the customer before order confirmation.

Delivery Timeline

Delivery time depends on the shipping destination, order quantity, product availability, and logistics network.

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 Business Days
  • Tier 2 & Tier 3 Cities: 5–10 Business Days
  • Remote Areas: 7–15 Business Days
  • Bulk & Customized Orders: As mutually agreed before dispatch.

Please note that these timelines are estimates and may vary due to unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on various factors, including:

  • Delivery location
  • Order weight and dimensions
  • Quantity ordered
  • Shipping method selected
  • Urgent delivery requirements

Shipping charges, if applicable, will be communicated before order confirmation. Promotional offers offering free shipping may be available from time to time and will be subject to specific terms and conditions.

Bulk & B2B Orders

As a B2B manufacturer, Eco Planet Global specializes in bulk supply and wholesale orders.

Large volume shipments may be delivered in multiple consignments depending on production schedules and transportation availability. Customers will be informed in advance if partial shipments are required.

For institutional buyers, distributors, retailers, restaurants, hotels, and export customers, dedicated logistics support is available to ensure smooth order fulfillment.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation along with tracking details (where applicable).

Customers can monitor shipment progress using the tracking information provided by our logistics partner.

If you require assistance regarding shipment status, our customer support team is available to help.

Delivery Inspection

We recommend that customers carefully inspect all packages immediately upon delivery.

If the packaging appears damaged, tampered with, or incomplete, please mention the issue while accepting the shipment and notify our customer support team within 48 hours of delivery.

Any claims regarding missing or damaged products must include supporting photographs and relevant order details for verification.

Delayed Deliveries

While we make every effort to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Government regulations
  • Transport strikes
  • Customs clearance (for exports)
  • Logistics disruptions
  • Public holidays
  • Force majeure events

Eco Planet Global shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at the time of placing an order.

Eco Planet Global will not be liable for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect addresses, invalid contact information, or incomplete delivery instructions provided by the customer.

If an order is returned due to incorrect shipping information, additional shipping charges may apply for re-dispatch.

International Shipping

For export orders, customers are responsible for complying with applicable import regulations, customs duties, taxes, and local legal requirements in the destination country unless otherwise agreed in writing.

International delivery timelines may vary depending on customs procedures and freight schedules.

Risk & Ownership

Ownership of products transfers to the customer once the shipment has been delivered to the specified delivery address or handed over to the designated logistics provider, as agreed.

Customers are advised to inspect all goods before acceptance.

Contact Us

If you have any questions regarding shipping, delivery schedules, bulk orders, or logistics support, please contact us:

Eco Planet Global

📧 Email: info@ecoplanetglobal.com

📞 Phone: +91 92689 12815

🌐 Website: www.ecoplanetglobal.com